Frequently Asked Questions

Each University has unique requirements, but they typically require receiving translations directly from us. Contact us if you need us to send your translations directly to your University. Be prepared to provide your student ID# or your application#.

Our translations meet WES's requirements. However, we recommend ordering our Premium Plus service to ensure we account for every detail.

Our translations meet ECFMG's requirements. However, we recommend ordering our Premium Plus service to ensure every detail is accounted for.
 

Each DMV has unique requirements. Contact us if you need us to look up your State's requirements, and we'll let you know whether or not we satisfy them. 

We are not approved in New Jersey or Nevada.

We guarantee USCIS acceptance of your translations or your money back. We stay up to date on the evolving USCIS translation requirements. If you receive a translation from us and USCIS updates its policies after the fact, we will reissue your translation to you, no questions asked.

When you place an order with notarization, IRCC accepts our translations. You must indicate Canada as your use case, so we also put your source file on your translation.
 

If your translation requires the translator's signature to be notarized, an additional fee will apply per page.

Every order includes electronic delivery, which allows you to download your translations on your order status page. For an additional fee, we can provide a physical copy. We ship domestically, internationally, P.O. Boxes, and APO/FPO/DPO. Our carriers are FedEx (Preferred), UPS, DHL, USPS. You can select your shipping speed on checkout.

Yes! We are experienced in Canva and InDesign. Contact us for a specific platform and pricing.

Yes, but this is on a case-by-case basis. Volume pricing doesn't kick in until 50 pages.

For an additional fee, we can expedite a translation. You can select this option in checkout. Typically, we can deliver one page in our core languages in under 4 hours. 

Our core languages are 1-3 pages in 24 hours or less. Our turnaround time varies on the length of the file and the language pair, but we generate an estimate on checkout. 

Sure! However, depending on the translator's existing workload, this may delay your translation.

Please take a look at our languages page.

All translators must complete several "Test" orders without customer data. This is where we extensively test them in uploading files, their formatting, uploading revisions correctly, using our customized translator portal, and then some. Our existing trusted translators review their work before being formally on our team.

• Great! Head on over to our application page.

Yes, for an additional fee. This is an add-on to our standard certification. All notarized translations are certified. Our default notary is from the State of Maryland, Baltimore County, and notarizes the business owner's signature, not the translator's. We can accommodate your request if you need a particular state, but delays may occur, and an additional fee will apply.

For an additional fee per page, we can provide currency conversion.

Yes, for an additional fee per document. Our Hague Convention apostille is through the State of Maryland. Our apostille is only for the translation, not the source file. 

We provide credential evaluations through our preferred vendor. Contact us for a quote.

Yes, our corporate ATA number is 268442.

We are available via email 24/7, chat during the week, and we take messages via phone. Visit our contact us page.

For business sales inquiries, contact [email protected]

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Our default notary is from Baltimore County, Maryland. 

For an additional fee per document, we can process notarization in Texas. Contact us for a quote.

Unfortunately, we cannot provide a specific county.

No, our notary only attests to our signature. We are not performing remote online notaries (RON). 

No! A notarization is good for the life of the document.  The only thing that expires is the notary's ability to notarize a file after their commission expiration date. As long as the document was notarized before the expiration date of the notary stamp, the notarization is valid forever.

Every order includes four notaries. However, we don't ask everyone to pay more. If you have 8+ documents, we will contact you for additional payment. 

You can look up your order here: LINK THIS IAN

• Received: Order placed, pending intake from our team. 
• In Progress: The order has been assigned to a translator.
• In Review: You can review your translation and make revision requests if necessary.
• Approved (If Applicable): Pending an add-on service
• Completed: Order Completed
• On Hold: Contact us to release your order hold. The purpose of your order hold is unique to your order.
• Refunded: Your order has been canceled and refunded.

You can leave notes on your order confirmation page. We suggest writing notes if your source file is in cursive, not anglicized, or if it is illegible; providing names and places avoids delays and inaccuracies. 

You can change your delivery address on your order status page or send us an email.

Documents are shipped Monday-Friday. All documents approved by 3 PM ET are shipped the same day.

We notarize documents Monday-Friday within 24 hours of approval. Documents approved before 3 PM ET are notarized on the same day.

Contact us immediately to cancel your order. With short turnaround times, we start translating quickly. Translations that are not in progress can be refunded. Any other order status other than "created" is decided on a case-by-case basis.

You can request a revision on your order status page. If you prefer to send us a file with edits, email it to us with your order number.

You must review and approve your file before we ship or notarize your order.

• Professional $25/page: Recommended for basic vital documents, ID cards, and generic content. 
• Premium $35/page: For documents that require maximum accuracy and detail from our top translators.
• Premium Plus $45/page: For documents that require expert knowledge from our top translators.

We wanted to account for different use cases and service levels expected by our customers. Some customers require expert translators for medical documents, whereas others want native speakers to translate basic documents. One customer may be bilingual and can review a translation themselves, while another may rely on having another professional review the file. These scenarios have different price points, which our pricing model reflects. 

Yes! Head over to our API page.

We have a customized translation management system developed by us here at ImmiTranslate. We can customize our software to meet the needs of our business clients.

You can add a reference number on your order confirmation page. This is not required.